Orders and delivery

Order processing

• Orders are processed within 3–4 business days if all items are available.

• If an item is temporarily unavailable, we will contact you with an estimated dispatch date before shipping.

International shipping

• Shipping cost is calculated at checkout (based on destination and package weight/size).

• EU delivery: 3–5 business days after dispatch.

• Delivery times outside the EU vary by destination and courier.

Customs, duties & taxes

International orders may be subject to customs duties, import taxes, or clearance fees.

• These charges are not included in the product price or shipping cost.

• Any customs-related charges are paid by the customer to the courier or local authorities.

───

Returns & Exchanges (International)

Return policy

• We offer a lifetime return policy for international orders.

• Items must be unused/unworn, in original condition, with tags/packaging intact (if applicable).

• Return shipping is paid by the customer.

• Shipping fees are non-refundable.

Refunds

• Refunds are issued to the original payment method within 7 business days after inspection and approval of the return.

Exchanges

• We offer exchanges.

• Exchange shipping costs are paid by the customer (unless the exchange is due to our error or a confirmed defect).

• To exchange an item, contact us and we’ll provide instructions.

Wrong item / defect

If you received the wrong item or there is a confirmed defect, contact us and we will arrange a solution.

Failed delivery / incorrect address / unclaimed parcels

If a parcel is returned to us due to an incorrect address, failed delivery, refusal, or being unclaimed, any reshipment costs are paid by the customer.

Contact

Email us: info@alessa.bg