Loved by 300,000+ Women • Orders are processed within 3–4 business days if all items are available.
• If an item is temporarily unavailable, we will contact you with an estimated dispatch date before shipping.
International shipping
• Shipping cost is calculated at checkout (based on destination and package weight/size).
• EU delivery: 3–5 business days after dispatch.
• Delivery times outside the EU vary by destination and courier.
International orders may be subject to customs duties, import taxes, or clearance fees.
• These charges are not included in the product price or shipping cost.
• Any customs-related charges are paid by the customer to the courier or local authorities.
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Return policy
• We offer a lifetime return policy for international orders.
• Items must be unused/unworn, in original condition, with tags/packaging intact (if applicable).
• Return shipping is paid by the customer.
• Shipping fees are non-refundable.
• Refunds are issued to the original payment method within 7 business days after inspection and approval of the return.
• We offer exchanges.
• Exchange shipping costs are paid by the customer (unless the exchange is due to our error or a confirmed defect).
• To exchange an item, contact us and we’ll provide instructions.
If you received the wrong item or there is a confirmed defect, contact us and we will arrange a solution.
Failed delivery / incorrect address / unclaimed parcels
If a parcel is returned to us due to an incorrect address, failed delivery, refusal, or being unclaimed, any reshipment costs are paid by the customer.
Contact
Email us: info@alessa.bg